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Refund policy

Lanfredi Hair Care  Return & Refund Policy

At Lanfredi, we are committed to providing you with high-quality hair care products designed to deliver results. By placing an order, you acknowledge that you have read and agree to the following policy. Please read it carefully before making a purchase.

1. All Returns Are Issued as Store Credit Only

Lanfredi does not offer cash refunds, credit card refunds, or refunds to any original payment method. All eligible returns and claims are resolved through store credit only, which can be used toward any future Lanfredi purchase and does not expire.

This is standard practice across the premium beauty industry and allows us to continue delivering high-quality products at fair prices while protecting our small business from losses.

2. Returns for Unopened Products

We accept returns for products that are unopened and in their original, sealed condition within 30 days of the purchase date. To be eligible:

  • The product must be unused, unopened, and in its original packaging with all seals intact.
  • You must provide your order number and proof of purchase.

Once the returned product is received and inspected by our team, we will issue store credit for the full product value within 7–10 business days. Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.

3. Opened or Used Products — All Sales Final

Due to hygiene and safety standards, we do not accept returns for products that have been opened or used. All sales of opened products are final. No store credit, exchanges, or refunds will be issued for opened items.

If you are unhappy with the results, please contact our customer service team at support@lanfredi.com within 30 days of receiving your product. We will offer personalized guidance to help you get the best results from your Lanfredi products and may, at our sole discretion, offer a courtesy discount on a future purchase.

4. Shipping, Delivery & Lost Packages

Once an order has been shipped and a tracking number has been provided, Lanfredi is not responsible for packages that are lost, stolen, damaged in transit, or marked as delivered by the carrier. No store credit, replacement, or refund will be issued for carrier-related delivery issues.

By placing an order, you acknowledge and agree to the following:

  • Carrier responsibility. After your order is handed off to the shipping carrier (USPS, UPS, FedEx, or other), the carrier assumes full responsibility for delivery. Any claims for lost, stolen, or damaged packages in transit must be filed directly with the carrier.
  • Delivery confirmation. If tracking information shows that a package has been delivered to the address provided at checkout, Lanfredi considers the order fulfilled. We are not responsible for packages marked as delivered that the recipient claims were not received.
  • Incorrect shipping address. Lanfredi is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If a package is returned to us due to an incorrect address, the customer is responsible for reshipping costs.
  • Signature confirmation. For orders over $75, Lanfredi reserves the right to require signature confirmation upon delivery. If a signature-required package is returned to us because the recipient was unavailable, the customer is responsible for reshipping costs.
  • Filing a carrier claim. If your package is genuinely lost or damaged by the carrier, you must file a claim directly with the shipping carrier. You may contact us at support@lanfredi.com and we will do our best to assist you in navigating the carrier's claims process, but Lanfredi is not obligated to provide store credit, replacement, or any compensation for carrier-related issues.
  • Shipping protection. We strongly recommend purchasing shipping insurance or route protection at checkout (if available) for added peace of mind. Lanfredi is not obligated to replace or credit orders that were not covered by shipping protection.

5. Damaged or Defective Products

If you receive a product that is damaged or defective due to a manufacturing issue (not carrier damage — see Section 4), please contact us within 7 days of receiving your order. To process your claim, you must provide:

  • Your order number
  • Clear photographs showing the damage or defect
  • A brief description of the issue

After review, we will issue store credit for the value of the affected product. At our discretion, we may offer a one-time replacement if the same product is in stock. Claims submitted after 7 days will not be honored.

For products damaged during shipping by the carrier, please refer to Section 4 above — those claims must be filed with the carrier directly.

6. Final Sale & Promotional Items

Products marked as final sale, bundled discounts, or items purchased during promotional events are not eligible for returns, exchanges, or store credit. All promotional sales are final. Please review the terms and conditions of any promotional offer before completing your purchase.

7. Fraud Prevention & Order Verification

Lanfredi reserves the right to:

  • Investigate all claims. We may require additional documentation, including photo or video evidence, before processing any store credit or replacement request.
  • Decline claims that we reasonably determine to be fraudulent, abusive, or inconsistent with the evidence provided.
  • Limit or cancel future orders from customers who exhibit a pattern of disputed deliveries, chargebacks, or repeated claims of non-receipt.
  • Cooperate with payment processors and law enforcement in cases of suspected fraud, including filing disputes and providing transaction records.
  • Flag accounts with multiple "item not received" claims for additional verification, including requiring signature confirmation on all future orders.
  • Void store credit issued on claims later determined to be fraudulent.

8. Chargebacks

If you file a chargeback or payment dispute with your bank or credit card company instead of contacting us first, Lanfredi reserves the right to:

  • Contest the chargeback and provide all relevant evidence to the payment processor, including tracking information, delivery confirmation, and order details.
  • Suspend your account from future purchases.
  • Void any outstanding store credit on your account.

We strongly encourage you to contact support@lanfredi.com before initiating a chargeback so we can work together to resolve your concern.

9. Return Process

To initiate a return or submit a claim:

  1. Email support@lanfredi.com with your order number and a description of your issue.
  2. Our customer service team will respond within 2 business days with further instructions.
  3. Do not send products back without prior authorization. Unauthorized returns will not be processed and no store credit will be issued.
  4. Approved returns must be shipped back within 14 days of receiving return authorization.

10. Store Credit Terms

  • Store credit is issued to the email address associated with your order.
  • Store credit does not expire and can be applied to any future Lanfredi purchase.
  • Store credit is non-transferable and cannot be redeemed for cash.
  • Store credit cannot be combined with certain promotional offers (check promotion terms for details).

11. Policy Changes & Amendments

Lanfredi reserves the right to update, modify, amend, or replace this Return & Refund Policy at any time, for any reason, at our sole discretion, with or without prior notice. Changes become effective immediately upon posting to our website. It is your responsibility to review this policy periodically for updates. Your continued use of our website or placement of an order after any changes to this policy constitutes your acceptance of those changes.

No prior version of this policy creates any ongoing obligation, entitlement, or guarantee. Lanfredi is not liable for any changes made to this policy, and customers may not rely on previous versions of this policy to make claims against the current version.

12. Limitation of Liability & Disclaimer

This policy is provided for informational purposes and is subject to the following disclaimers:

  • Lanfredi shall not be held liable for any typographical errors, misprints, inaccuracies, or omissions that may appear in this policy, on our website, in product descriptions, in pricing, or in any related communications. We reserve the right to correct any errors at any time without obligation or liability.
  • In the event of a conflict between this policy and any other communication from Lanfredi (including but not limited to emails, social media posts, customer service interactions, or marketing materials), the most current version of this policy as posted on our website shall prevail.
  • Lanfredi's total liability arising from or related to any order, return, claim, or dispute shall not exceed the original purchase price of the product(s) in question. Under no circumstances shall Lanfredi be liable for any indirect, incidental, consequential, special, or punitive damages.
  • This policy does not create any contractual or legal obligation beyond what is expressly stated herein. Any commitment, promise, or representation made outside of this written policy — whether verbal or written — is not binding unless confirmed in writing by an authorized representative of Lanfredi.
  • If any provision of this policy is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
  • All claims, disputes, or matters arising from or related to this policy shall be governed by and construed in accordance with the laws of the State of Connecticut, without regard to conflict of law principles.

 Contact us

If you have questions about this policy, please reach out:

Email: support@lanfredi.com

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